Returns & Exchanges
At Gravity NYC, we want you to be completely satisfied with your streetwear; if your purchase doesn't meet your expectations, you can return or exchange items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the unworn items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Ship It Back
Print the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing